TERMS AND CONDITIONS

These Terms and Conditions govern the provision of any order placed with The Illustrated Invitation Limited for products relating to both The Illustrated Invitation and The Alternative Guest Book.

Our contract 

When you place an order to purchase products direct from The Illustrated Invitation Limited, you are offering to purchase goods subject to these terms and conditions. We may send you an e-mail confirming that we have received your order which may contain the details of your order, however this email does not represent acceptance of your order, only confirmation that we have received your offer. In the event that we take payment for and ship only part of your order, only that part of your order that we have taken payment for and dispatched to you will form that contract.  By necessity we will rely on the information you have provided in your order to process and deliver it, and you are therefore responsible for ensuring the accuracy of the details you provide.  We will not be obliged to accept an order unless all details requested have been provided correctly.

Pricing

Our prices are subject to change without prior notice, but confirmed orders secured with a paid deposit will be unaffected.  Quotes sent out are valid for 30 days. Delivery charges are not included and all prices are in UK Pound Sterling.

Payment, including deposit

When placing an order with The Illustrated Invitation Limited for a commissioned original sketch or a Guest Comments Frame a deposit will be required.  This will be communicated via email via an invoice and must be paid before work on your stationery (including production of any proofs) can commence.  For all other products, payment must be received in full, as outlined in an invoice, before any goods are dispatched.  You may make payment via Bank Transfer to the account details provided on your invoice or via cheque made payable to The Illustrated Invitation Limited (all cheques must be cleared before goods are dispatched).  All products remain the property of The Illustrated Invitation Limited until full payment has been received.

Lead Times

We require a lead time for certain stationery items to provide sufficient time for production and delivery in time for your wedding.  These lead times will be provided to you via email.  Failure by you to comply with these lead times (for example the provision of personalised information such as guest names, guests addresses where applicable) will delay the order and may mean we are unable to meet the estimated delivery date on the invoice. 

Proofs

A proof will be sent to you via email for all stationery orders.  This will be followed by a hard copy proof once you have approved the email version where applicable. 

 

You are responsible for checking the PDF proof for all content, including layout, colour,

dates, timings, spellings and grammar.  The Illustrated Invitation Limited does not offer a proof reading service, so if proofs are approved by yourself with errors and are subsequently printed, The Illustrated Invitation Limited takes no responsibility. If replacements are required, these will be charged for in full. On review of your proofs, if any amendments are required, all changes must be emailed to Peony & Rose Wedding Stationery.  We also required your approval of your proofs, via email, before printing can commence.

 

Please note the hard copy proof is not possible with any of our framed products including Seating Plans, Framed Sketches and Guest Comments Frames.  Due to the nature of production of any of our foiled stationery we cannot provide hard copy proofs for these items either. 

 

If you are having guest names/address printed on your stationery you will not receive a proof of each individually named stationery item.  Please carefully check all guest details you provide to The Illustrated Invitation Limited as guest details will be copied directly from this list.  Please print your guest names exactly as you wish them to be printed including any titles and whether you want capitals or lower-case.  We cannot be held responsible for any guest details spelt incorrectly.

Delivery 

You will be notified by email once your order has been received. The risk of the goods shall pass to you upon dispatch to the address you have provided to us for delivery. Any time or date for delivery by us is provided to you in good faith but is an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.  Please examine your goods at the time they are delivered - any damaged or defective goods, incorrect or incomplete orders must be reported to us with 48 hours.  No claim can be made however without first having the damaged items returned to us, or photographic evidence provided to us. We are reliant on Royal Mail’s and our courier’s policies for missing parcels and may therefore need 15 days, as per Royal Mail’s & other courier’s Terms and Conditions in order to make a claim for any missing parcel.  If we have not been notified by yourself within 48 hours of delivery then the goods will deem to have been delivered undamaged, without defect and in accordance with the dispatch.  Notwithstanding these contractual conditions, we are proud of the quality of our products and want you to be happy with the products you have purchased from us. In the event of any dissatisfaction please contact us and we will do all that we can do to put things right.

Cancellation of an order 

If you wish to cancel your order before any work has commenced on your order, a full refund will be given. Where we have incurred production time for any proofs and artwork relating to your order then an appropriate charge will apply. This charge will depend upon the items ordered and the time spent on each product.  No refunds can be allowed if an order has gone to production.

Copyright

All designs, artwork and proofs are owned by The Illustrated Invitation Limited and cannot be reproduced by any other individual or company without our consent and in any way other than the agreed use of the stationery for a specific wedding.  All sketches remain the copyright of The Illustrated Invitation Limited, even when an original sketch is commissioned.  Purchase of any stationery item(s) does not transfer copyright of this sketch.  We reserve the right to display any of our designs in any of our promotional and marketing material providing no personal information is included relating to your address, telephone numbers and email addresses.  When you are commissioning an original sketch from us, you may retain the original but copyright is retained by The Illustrated Invitation Limited.  If clients wish to include copyrighted material (such as song/hymn lyrics, poems, readings or photographs) in any of the stationery, they must obtain permission from the copyright owners. The Illustrated Invitation Limited takes no responsibility for the inclusion of any material that is in breach of copyright law.

Data Protection

We are committed to protecting the privacy of our customers.  Any personal information submitted by you to The Illustrated Invitation Limited will be processed in accordance with the principles set out in the Data Protection Act and in line with our Privacy Policy on our website.  All of our samples in our sample packs and as photographed and displayed on our website and social media contain fictitious details.

Electronic communications 

When you visit our web site or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

 

We reserve the right to change these terms and conditions at any time.

PRIVACY POLICY

This privacy policy outlines how The Illustrated Invitation Limited uses and protects any information you give while using this website and once you've placed an order.  This policy was last updated on 01.01.21.

Information we collect

We may collect the following information from you:

  • Name, email address, social media handles (e.g for Instagram, Twitter, Pinterest, Facebook, & LinkedIn), telephone/mobile number and shipping address.

  • Any other data relevant to your order, including your wedding date and venue, guest information (such as their names if you wish them to be printed on your stationery including their addresses if we are printing personalised printed envelopes for your stationery) any other personal information that may be included on your stationery.

How we collect your information

Your information may be collected in the following ways:

  • Through our 'Contact' form on this website

  • Through any subscription to our newsletter

  • Through direct email enquiries

  • Through direct contact via our social media platforms (i.e Facebook, Instagram, Pinterest, Twitter and LinkedIn)

Why we need your information and how we use it

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our services, such as sending a quote, designing your stationery or giving customer support.

  • if necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law

  • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

How long we keep your data

We keep your personal information only for as long as necessary to provide you with our services, as previously described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.  Physical copies of your stationery and photographs will be kept for our portfolio for up to 6 years.  Any other personal data taken from you will be deleted 1 year after your wedding date. You have the right to request that we delete all records at any time. Under the General Data Protection Regulation (GDPR), you may also request details of any of the personal data of yours which we hold.

Data security

We have taken lots of measures to keep your data secure at The Illustrated Invitation Limited.  All physical items are securely locked in a secure location on site.  We maintain a professional licence with Norton for the latest online security protection.

Sharing your personal data

We will never sell or lease any of your personal data with any third parties.  In some circumstances, once an order has been placed it may be necessary to share your data with the following third parties:

  • Printing companies that work with us to process your order.

  • Delivery companies will require access to your name and address in order to ship your stationery.

  • If you would like further details about these third parties, please feel free to get in touch.

  • Your data may also be shared if we believe that it is reasonably necessary to: (a) respond to a legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Photography and consent

Any wedding stationery designed by us is our intellectual property, however in accordance with the General Data Protection Regulation (GDPR) we are required to request written consent before sharing any photos on our website or via our social media account.  When placing an order with us, you will be asked to fill out a form, giving us your consent to post photos of your stationery on our social media accounts and on our website. Photos will not be posted without written consent and you have the right to request us to take down an image at any given time. Should you wish for any personal details shown in the photographs to be hidden or changed, you have the right to ask us to do so.

How we use cookies

This website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.  Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified using the unique cookie ID.

 

Through the use of cookies, we can provide the users of this website with a more user-friendly service that would not be possible without the cookie setting.  By means of a cookie, the information and offers on our website can be optimised with the user in mind. Cookies allow us, as previously mentioned, to recognise our website users. The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

 

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. With the exception of special circumstances (where we are required to store data for legal reasons) your personal information will be deleted upon request.

  • Object. You can object to our processing of some of your information based on our legitimate interests. Your personal information will be deleted unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact us

For purposes of EU data protection law, I, Rachael Hartland, am the data controller of The Illustrated Invitation Limited and am responsible for your personal information. If you have any questions or concerns, you may contact us at hello@illustratedinvitation.co.uk.

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