Frequently Asked Questions
These FAQ's are helpful but can we speak to anyone about a potential order with you?
Sure, we would welcome that. Come and talk to us – there is no heavy selling, we will just be keen to help with your query. Please email us on firstname.lastname@example.org and leave a quick message if you would like us to call you to discuss in person.
When shall we place our order?
Traditionally, invitations are sent out eight to twelve weeks before the big day although we are seeing customers choosing to send them out much earlier than this. Some relatives/friends for example may need more notice, especially if they are coming from overseas or require sufficient time to book hotels in busy holiday periods etc. For this reason, we are also seeing that more people are choosing to send a 'Save the Date' card which can be sent in advance (up to twelve months or more before the big day). This is an ideal way of letting your guests know in advance to mark the date firmly in their diary before sending out your more formal invitations with more details.
We endeavour to send out the initial proofs within 3-4 days of receipt of the information and each revised proof thereafter within 3 days of receipt. Please note that we also like to send a hard copy proof before we print your final order so that you get to see exactly what the finished product will look like. We would normally expect to take a couple of weeks producing and agreeing the proofs and then a couple of weeks for printing and delivery so please bear this in mind when placing your order.
Where we need to complete an illustration of the church/venue we need to factor this in addition to above. Please bear in mind that we often have a waiting list for our artist especially during our busy periods. You may wish to have your sketch completed in advance and then wait to send out your invitations at a later stage. Normally we would expect a commission to be completed within 4-5 weeks although we can speed this up in certain circumstances.
Do I have to order all of my stationery at the same time?
No, not at all. We recognise that you may not have all the details at the very outset.
Most clients will tend to order in the following distinct stages:
Commissioning the sketch and and/or sending out Save the Date cards. However, some customers choose not to show the sketch on the Save the Date and keep the “reveal” for the more formal invitations. If this is the case for you, we have a range of non-illustrated designs for the Save the Date cards that you may be interest in.
Ordering of the Invitation Suite (this may comprise of the Invitation only or you may wish to combine this with a RSVP Card and Information Card)
Once the inviting is all complete you may then wish to order your “On the Day’ stationery. This could include an Order of Service (or Order of the Day), Seating Plan, Table Names/Numbers, Menus and Place cards and perhaps our unique Guest Comments Frames (which you will need your Message Cards for your guests to write their amusing, witty or loving comments on so that we can produce the frame for you at a later stage).
Finally, there may be some “After the Day” stationery you would like, perhaps some Thank you cards featuring your favourite wedding photograph.
Is there a minimum order?
Not at all. Some of the most lovely weddings we have been to have been small and intimate. If we can help you wow your guests, some of your closest and dearest family and friends then we will be thrilled we can help.
How/when do we pay for our Order?
We ask for a £100 deposit upon ordering a commissioned sketch. If we have already have your church/venue within our portfolio of illustrations then we do not ask for a deposit. We then request full payment after you have approved your final proofs and have your stationery exactly as you want it and before final printing of your order commences. We provide a fully itemised invoice and can accept online bank transfer.
Can we order samples from you?
Yes, and if you let us know more exact requirements (your colour theme for example), we can tailor a sample pack more towards what you are thinking of ordering from us.
Do you do any illustrations other than venues?
We sometimes get asked this question where a request may be for example for a self portrait of the wedding couple. However, we only provide pencil illustrations of the venue as we believe that fits with our unique style of traditional, classic and elegant. Where we do receive requests of a different nature, we can point them in the direction of a supplier who is more suited to this different style.
What choice of card is there?
There are five choices of card, which we have hand-selected to compliment our sketches well. These are white and cream with shades in between and with different finishes. A swatch can be provided within your sample pack or proofs.
What choice of colours do we have for the printing?
All of our sketches are in pencil. You can also have any choice of colour for the text and/or solid colour background on the invitation wording or reverse of the product. You may wish your text printed in black which gives a stylish yet traditional look. However if your wedding has a colour theme, then you may wish to co-ordinate your stationery with this. We have provided a colour swatch on our website which gives you an idea of what is available. If you have a specific colour then please feel free to send us a sample (even if this is a ribbon etc) and we will source a matching colour for you.
Can we have personalised guest names?
Sure. We can print these on your invitations and on your place cards or menus. These will be printed in a calligraphy style font. We can also print your invitation envelopes with your guest names and addresses.
Do we get a proof of each item of stationery?
Yes, for each item of stationery you order, you will receive a soft copy proof (pdf) to allow you to confirm you are completely happy with the spelling and layout. Once this is confirmed we will then send you a hard copy proof so you can see exactly how your final order will look.
What is the latest we can leave the Place Cards or Menus and/or Seating Plan before this is finally printed?
We appreciate that the final few weeks before your wedding can be stressful. We like our guests to have all their final items of stationery at least one week before the wedding day (and earlier where possible) so there is one less item for you to worry about in the final week. Our preference is to have all your final details (guest names) four weeks before the wedding so we can achieve this aim.
How much is postage?
This will be advised upon confirmation of your order and will be charged at cost, according to the prevailing tariff of Royal Mail, Parcel Force or chosen courier. It’s normally approx. £6-10 per delivery.
Can we have the ‘History of the Venue’ or ‘How we Met’ on the reverse of our Order of Service
It is purely optional, and something we provide for free. Some clients think it is nice for their guests to read about the venue while waiting for the service to start. This short history can again help add to the exclusiveness of your wedding venue. Alternatively, you might want to reflect on those very first moments when you first met and have a brief ‘How we Met’ as an alternative. Alternatively, you may want to acknowledge the wedding party and thank and name your parents, best man/men, best woman/women, bridesmaids, ring bearer, flower girls etc.
Can you print in additional language?
You may wish to have the invitation text in English and in another language next to it. That’s no problem – all we need is the wording as you wish this printed and leave the rest to us.
Do you offer foil printing?
Yes, we do. Please follow the link for our page of advice on foil-printing.