Terms & Conditions
When you place an order to purchase products direct from The Illustrated Invitation Limited, you are offering to purchase goods subject to these terms and conditions. Your order represents an offer to us to purchase a product – this offer is accepted by us only when we have taken payment for the product. We may send you an e-mail confirming that we have received your order which may contain the details of your order, however this email does not represent acceptance of your order, only confirmation that we have received your offer. In the event that we take payment for and ship only part of your order, only that part of your order that we have taken payment for and dispatched to you will form that contract. By necessity we will rely on the information you have provided in your order to process and deliver it, and you are therefore responsible for ensuring the accuracy of the details you provide. We will not be obliged to accept an order unless all details requested have been provided correctly.
Our prices are subject to change without prior notice, but confirmed orders secured with a paid deposit will be unaffected. Quotes sent out are valid for 30 days. Indicative prices are shown on our website although we advise that customers contact us for a bespoke quote where ordering multiple items / high volume. Delivery charges are not included and all prices are in UK Pound Sterling.
Payment, including deposit
When placing an order with The Illustrated Invitation Limited, a deposit of 50% of the order value or an amount as agreed via an invoice, must be paid before work on your stationery (including production of any proofs) can commence. Payment must be received in full, as outlined in your invoice, before any goods are dispatched. You may make payment via Bank Transfer to the account details provided on your invoice or via cheque made payable to The Illustrated Invitation Limited (all cheques must be cleared before goods are dispatched). All products remain the property of The Illustrated Invitation Limited until full payment has been received.
We require a certain lead time for the production of particular stationery items in order for sufficient time for production and delivery in time for your wedding. These lead times will be provided to you on your invoice. Failure by you to comply with these lead times (for example the provision of personalised information such as guest names, guests addresses where applicable) will delay the order and may mean we are unable to meet the estimated delivery date on the invoice.
A proof will be sent to you via email for all stationery orders. This will be followed by a hard copy proof once you have approved the email version where applicable. Please check all proofs thoroughly – we cannot be held responsible for errors found once a proof has been agreed. We need a confirmation email before we can print and dispatch your order.
Please note the hard copy proof is not possible with any of our framed products including Place Plans and Guest Comments Frames. Due to the nature of production of any of our foiled or letterpress stationery we cannot provide hard copy proofs for these items either.
If you are having pre-printed guest names you will not receive a proof of each individually named stationery item, therefore please check any guest name list you provide to The Illustrated Invitation Limited carefully before sending as guest names will be copied directly from this list. Please print your guest names exactly as you wish them to be printed including any titles and whether you want capitals or lower-case. We cannot be held responsible for the mis-spelling of any Guest’s name.
If an error has been made on your part and you realise once you have received your stationery and would like any reprints then please be aware that, although we will make every effort to reprint for you at the same cost as your initial stationery that, depending on quantities this may not be possible and we may have to charge more per invitation for reprints. Stationery with either foil or letterpress details cannot be reprinted for quantities of less than 50 items due to the set up costs of the process even if the names that need changing are not in foil.
You will be notified by email once your order has been received. The risk of the goods shall pass to you upon dispatch to the address you have provided to us for delivery. Any time or date for delivery by us is provided to you in good faith but is an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery. Please examine your goods at the time they are delivered – any damaged or defective goods, incorrect or incomplete orders must be reported to us with 48 hours. No claim can be made however without first having the damaged items returned to us, or photographic evidence provided to us. We are reliant on Royal Mail’s and our courier’s policies for missing parcels and may therefore need 15 days, as per Royal Mail’s & other courier’s Terms and Conditions in order to make a claim for any missing parcel.
If we have not been notified within this period then the goods will deem to have been delivered undamaged, without defect and in accordance with the dispatch. Notwithstanding these contractual conditions, we are proud of the quality of our products and want you to be happy with the products you have purchased from us. In the event of any dissatisfaction please contact us and we will do all that we can do to put things right.
Postage of your Wedding Stationery (by you to your guests where applicable)
Please note that it is your responsibility to check you have the correct postage when sending out your stationery to your guests. Our Invitation package when consisting of the Invitation, RSVP card + envelope and Information Card may require more than one first class stamp to post. We advise you check the royal mail website to confirm the postage you require before posting to your guests. The Illustrated Invitation Limited cannot be held liable for any costs incurred through errors in postage of your stationery.
Cancellation of an order
If you wish to cancel your order before any work has commenced on your order, a full refund will be given. Where we have incurred production time for any proofs and artwork relating to your order then an appropriate artwork charge will apply. This charge will depend upon the items ordered and the time spent on each product. If an order has gone to production, as all orders are personalised with your individual details, no refunds can be allowed.
All designs, artwork and proofs are owned by The Illustrated Invitation Limited and cannot be reproduced by any other individual or company without our consent and in any way other than the agreed use of the stationery for a specific wedding. We reserve the right to display any of our designs in any of our promotional and marketing material providing no personal information is included relating to your address, telephone numbers and email addresses. When you are commissioning an original sketch from us, you may retain the original but copyright is retained by The Illustrated Invitation Limited.
If clients wish to include copyrighted material (such as song/hymn lyrics, poems, readings or photographs) in any of the stationery, they must obtain permission from the copyright owners. The Illustrated Invitation Limited takes no responsibility for the inclusion of any material that is in breach of copyright law.
We are committed to protecting the privacy of our customers. Any personal information submitted by you to The Illustrated Invitation Limited will be processed in accordance with the principles set out in the Data Protection Act. The Illustrated Invitation Limited does not share information submitted by you with any third parties. All of our samples contain fictitious details for postal and email addresses and telephone numbers.
When you visit our web site or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Events beyond our reasonable control